1. Introduction

We respect your privacy and aim to handle personal information responsibly. In this policy, “we”, “us” and “our” refer to the operator of this online store at bharatsanskruti.com.

This policy applies to information handled through our website and related customer communications.

2. Information We Collect

The information we collect depends on how you interact with the store. It may include:

• Contact and enquiry details: Your name, email address, phone or WhatsApp number, and the content of messages you send through our contact form or support channels.
• Newsletter details: The email address you provide when subscribing to updates.
• Order and account details: Billing and delivery addresses, order information, account details and payment transaction references when you use these services.
• Technical information: IP address, browser and device information, and website access logs generated by our website or hosting services.

Please avoid including sensitive information in an enquiry unless it is necessary to resolve your request. Information submitted through our contact form may be stored in our website’s enquiry records so we can manage your request.

3. How We Use Your Information

• Respond to enquiries and provide customer support.
• Process and manage orders, payments, delivery, exchanges and other order-related requests.
• Manage accounts and communicate service or order updates.
• Send newsletters and promotional offers where you have subscribed or otherwise provided the required permission.
• Maintain website functionality, investigate technical issues and protect against fraud or misuse.
• Meet applicable legal and record-keeping obligations.

Submitting an enquiry does not automatically subscribe you to marketing messages. You can withdraw marketing permission or unsubscribe from promotional emails without affecting necessary communications about an existing order or enquiry.

4. Sharing Your Information

We do not sell your personal information. We may share information with service providers where needed to operate the store and fulfil your requests, including website hosting and technical support providers, payment service providers, couriers and communication services.

Information shared should be limited to what is necessary for the relevant service. We may also disclose information where required by law or to address fraud, security incidents or legal claims.

5. Cookies and Third-Party Services

Our website may use cookies or similar technologies to support account sessions, cart functionality, preferences and security. You can manage cookies through your browser settings; blocking essential cookies may affect some features.

If optional analytics or advertising tools are enabled, information about their use and any required consent choices should be provided before they operate.

When you follow a WhatsApp link, a payment link or another external link, the third-party service may collect and process information under its own privacy policy. We do not control the privacy practices of those external services.

6. Security

We use reasonable safeguards to help protect personal information against unauthorised access, disclosure, alteration and loss. No internet transmission or electronic storage method can be guaranteed completely secure.

Keep your account credentials private and contact us if you suspect unauthorised access involving your account or an order.

7. Information Retention

We retain personal information for as long as reasonably needed to handle enquiries, provide services, manage orders and meet applicable legal or record-keeping requirements. When information is no longer needed, it should be deleted or anonymised, subject to necessary backup and legal retention requirements.

8. Your Choices and Requests

You can contact us to ask about the information we hold about you, request corrections or deletion, or withdraw consent where processing depends on consent. We may need to verify your identity before responding.

Some information may need to be retained to complete an order, resolve a dispute or meet legal obligations. We will explain any applicable limitations when handling your request.

To stop receiving marketing emails, use the unsubscribe option in the message where available or contact our support team.

9. Changes to This Policy

We may update this policy as our website or services change. The current version will be available on this page, and we will provide additional notice of significant changes where required.