1. Product Availability

All orders are subject to product availability and order approval. If an item is unavailable when your order is processed, we will notify you and issue a full refund for that item using your original payment method.

2. Delivery Locations

We accept domestic and international orders and offer worldwide delivery, subject to courier service availability and destination restrictions. Delivery options for your address will be confirmed when your order is placed.

International shipping is charged separately based on the destination, shipment size and weight, and current rates from premium courier partners such as FedEx, UPS, or DHL. The applicable shipping charge will be confirmed before your order is finalised.

3. Estimated Delivery Times

The following delivery estimates begin from the date your order is shipped, rather than the date it is placed. A more precise estimate will be provided after your order is confirmed.

These timelines are estimates, not guaranteed delivery dates. Weather conditions, courier delays, customs clearance, regional restrictions, and other unforeseen circumstances may affect delivery.

4. Shipping Charges

• Standard domestic shipping: Free of charge.
• Express domestic shipping: Available for orders up to ₹7,000, subject to destination serviceability, at an additional charge. The charge depends on your cart size and delivery PIN code and will be confirmed before the order is finalised.
• International shipping: Charged according to the current courier rate for your shipment and destination.

Express orders use a premium courier service and air transport where available to support faster delivery. Estimated express transit time is 3–5 days after dispatch.

5. Packaging or Products Damaged in Transit

If your order arrives with damaged packaging or a damaged product, please contact our support team as soon as possible. Share your order number and clear photographs of the outer packaging, shipping label, and any product damage so we can review the issue.

Keep the packaging and product available while the issue is being reviewed. Our team will advise you on the next steps and any applicable remedy. Nothing in this policy limits your rights under applicable law.

6. Shipping Partners and Delivery Support

Shipping and delivery are handled by third-party logistics providers. Our support team remains your point of contact for shipment questions, delivery delays, or damage reports.

Please ensure your delivery address, PIN code, and contact number are correct when placing your order. If you notice an error, contact us promptly so we can check whether the details can be updated before dispatch.